Phone Calls

Phone Calls / adult ESL, B1 English, Business English, conversation practice, English for Work, ESL worksheets, Everyday English, Lower Intermediate, phone calls, practical English, speaking practice, telephone English, Workplace English

Overview

This practical B1 lesson helps students communicate confidently on the phone. Students practise starting calls, asking for people, taking messages, checking information, arranging appointments and dealing with common phone problems.

Why Teachers Like This Lesson

A practical, speaking-focused lesson based on situations students may actually experience in everyday life and at work. The activities are clear and easy to use, with plenty of partner practice and realistic phone-call situations.

What’s Included

5 PDFs:

  1. Starting a Call – opening a phone call, introducing yourself and asking for someone.
  2. Taking Messages – taking and leaving messages and recording important information.
  3. Checking Information – checking names, numbers, dates and other information when you cannot hear clearly.
  4. Problems & Arrangements – dealing with bad connections, asking people to repeat information and arranging times.
  5. The Big Phone Challenge – realistic phone calls with different situations and unexpected problems.

REAL ENGLISH BOX: Natural phrases students can use to sound more confident and comfortable on the phone.

1. LI Phone Calls PDF 1Download

2. LI Phone Calls PDF 2 MessagesDownload

3. LI Phone Calls PDF 3 Check InfoDownload

4. LI Phone Calls PDF 4 ProblemsDownload

5. LI Phone Calls PDF 5 ChallengeDownload

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