Making Complaints

Making Complaints / adult ESL, B1 English, Business English, Complaint English, conversation practice, Customer Service, ESL worksheets, Everyday English, Lower Intermediate, Making Complaints, practical English, speaking practice

Making Complaints – B1 Lower Intermediate

Overview

This practical B1 lesson helps students learn how to make complaints clearly, politely and confidently. Students practise describing problems, asking for solutions, responding to complaints and handling realistic everyday situations in shops, restaurants, hotels and other services.

Why Teachers Like This Lesson

A useful, speaking-focused lesson based on situations students may actually experience in everyday life. Students learn how to complain without sounding rude and get plenty of practice through realistic pair work and role-play.

What’s Included

5 PDFs:

  1. Complaining Politely – complaint vocabulary, polite language and useful expressions.
  2. What’s the Problem? – everyday situations, describing problems and asking for solutions.
  3. How Would You Respond? – making complaints more politely, explaining details and handling difficult situations.
  4. Role-Play – realistic customer and staff situations with preparation and feedback.
  5. The Big Complaint Challenge – problem-solving, unexpected responses and a final speaking challenge.

REAL ENGLISH BOX: Natural expressions that help students sound polite, confident and professional in real-life situations.

1. LI Making Complaints PDF 1Download

2. LI Making Complaints PDF What’s The ProblemDownload

3. LI Making Complaints PDF 3 ResponseDownload

4. LI Making Complaints PDF 4 Role-PlayDownload

5. LI Making Complaints PDF 5 ChallengeDownload

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