Discussion Questions
Service Industry
Student A
- How do you rate the customer service in your country; very good, good, average, not so good, or poor?
- When have you received excellent customer service?
- Do you ever use a gift wrapping service when you buy gifts?
- If a foreign tourist wants to stay in your city for a few days, will you recommend a hotel, a guesthouse, or a B&B?
- When last have you experienced poor customer service?
- Are gardening/landscaping services popular in your country? If yes, how do you rate their services in general?
- What is the fast food service like in your country?
- Are you a handyman? If you were making alterations at your home, would you do it yourself, or would you hire someone to do it?
- Is after-sales service important or is it just a waste of time and money?
- How often do you use a dry cleaning service?
Student B
- How do you rate the food delivery service in your country; very good, good, average, not so good, or poor?
- Which company can you think of with excellent customer service?
- If you had to send a package overseas, which service would you use? Why?
- Is it common to use a house cleaning service in your country? Do you use a domestic helper, OR do you do it yourself?
- How often do you come across a rude shop assistant? Why do you think some assistants are rude?
- How do you rate the servers (waiters) in restaurants? Do you tip the servers in your country?
- If you were rich, what services would you hire to make life easier?
- Can you describe a good or a bad experience that you had when phoning a customer service department?
- How often do you use copying and printing services?
- If you had to choose a job in the service industry, what would you choose? Flight attendant, waiter, shop assistant, etc.
